” The
consultant is now steadily performing manager reviews and building a database,
which it will update upon subsequent visits to each manager. The minimum
frequency of visits is every two years, David says, but Sentinel will be in
touch more often if problems have been identified through the flags set up for
these reviews such as a major operational change or outsourcing arrangement –
which some managers have done since the last Sentinel review. “Our feedback
from most managers is that they find the process really helpful and comments
constructive,” Scapino says.