The code will enshrine practices like having a single case manager and point of contact for claimants – the roundtable dramatically brings out the problems that can arise when someone with a psychiatric disorder is given the run-around, or is not given clear infor- mation as to the status of their claim.
Superfriend is also working on standardised claim fact sheets, and a ‘bereavement kit’ to assist communica- tion with families involved in death claims.

Keeping insurance claims out of the SCT is a great way of improving the ‘efficiency’ that Jeremy Cooper keeps talking about, particularly given that fees for admin and manage- ment will be the focus of industry battles once the commission debate plays out.