This session will examine case studies on optimal design and delivery mechanisms for group insurance including program design and process innovations already available to funds and underwriters, but underutilised; addressing TPD shortcomings in relation to mental health and other claims; managing sustainability and cost of insurance inside super; how funds can improve engagement with members leading up to the point of underwriting, at claims time and during the months and years following a claim; and the insurer–fund relationship, including data sharing, accountability and tender practices.
Includes table discussion
