9:00am - 9:10am

Welcome and introduction

This opening session will showcase the consumer benefits of wellness programs and rehabilitation cases of super fund members who have claimed, while sparking a debate about a more progressive and fit for purpose group insurance framework that supports rehabilitation and return to work, rather than the TPD status quo, in a world of rising mental health claims. It will introduce the idea of recasting life insurance as part of the national health and social safety net and feature consumer sentiment, research and individual stories.

Delegates will hear from federal policymakers who will give a glimpse of how group insurance arrangements fit into their respective visions for the super system ahead of the next election. The session will assess the implications of the Senate Economics Legislation Committee review of super and retirement issues including insurance, and the prospect of consensus or bipartisanship in this important policy area.

11:00am - 11:30am

Morning tea

As super trustees come under pressure over member experience and engagement, including on insurance arrangements, this session will feature a recognised expert in digital UX who can share what super fund insurance teams can learn from other industries and how to apply emerging technologies and mindsets to the member and policyholder experience.

This substantial session will feature a panel that includes a leading insurer, super fund and other stakeholders to discuss rising complaints relating to insurance and death benefit claims and how to improve systems and ensure better member outcomes while ensuring trustee obligations are met. There will also be a table discussion with delegates asking them to reflect on their own claims handling processes and collaborate with insurers to create a world class process that moves beyond regulatory compliance to a competitive advantage.

1:15pm - 2:15pm


There are growing expectations from government and regulators that super funds provide more financial advice to members as they transition to the decumulation phase, in order to meet their responsibilities under the Retirement Income Covenant. Aimed at senior members of insurance teams, this session will explain the possibilities of the new regime ushered in by the Quality of Advice Review and Delivering Better Financial Outcomes legislation as they pertain to insurance in super. It will discuss how changes to advice and sales practices may reduce under-insurance and the emerging trend of collaboration between insurers and funds on delivering retirement income and longevity risk solutions to members.

This session will feature a moderated discussion with industry leaders, reflecting on the key themes of the Summit and their commercial, organisational and policy priorities. It will assess the impact of the Your Future Your Super stapling reforms on insurance arrangements and views on the health of the sector, the challenges and opportunities it faces in order to develop a profitable and member-centric ecosystem.

This fireside chat with one of Australia’s leading neuroscientists will illuminate delegates on some of the cutting edge research being conducted on conditions such as Alzheimer's disease and dementia as well as anxiety disorders and depression. It will bring the Summit back to the core theme of insurance as a health service and enhancing the fiduciary duty.

4:45pm - 6:00pm

Networking drinks