Managing growth while maintaining costs and value for money for super fund members has left fund executives feeling as though they are being pulled in several directions at once. The challenge for CEOs and boards was finding the balance between these competing objectives. Managing this balancing act and ensuring the fund had the right people in the right roles as well as being effective in their roles was key to a fund achieving its goals and successfully executing its strategy. This was the issue TWUSUPER sought to address when it asked Mercer to review the fund’s strategic plan, people strategy and organisation structure, as presented at a Fund Executives Association (FEAL) case study event last month in Sydney and Melbourne. TWUSUPER, the largest industry superannuation fund for the transport sector, has had consistent growth over the past 10 years.
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