When low fees don’t equal better member outcomes

As super funds come under unprecedented regulatory and peer pressure to lower member fees, industry experts warned that the sector is being “irrationally” driven to reduce and even conceal investment costs while returns have become an afterthought.

Super fund-backed Aristocrat says it’s not an ESG gamble

One of the world’s largest gambling companies, Aristocrat Leisure, held its first ‘ESG Day’ for its many institutional investors late last year, and while it has also published a lot of information and lengthy reports to support its ESG credentials, there are many questions still unanswered.

‘New member every minute’: AustralianSuper’s growth strategy

AustralianSuper is expecting to increase its membership to more than 4 million by 2030, with an increasing proportion coming from members who actively choose the fund rather than coming in via awards and defaults. But it won’t be all smooth sailing, as the mega-fund faces heightened consumer complaints.

Member experience should be viewed as competitive advantage: CoreData

As funds become less able to differentiate purely on performance in a world of benchmarking, CoreData founder Andrew Inwood says service standards have become the new key to member retention. Quality UX for members may stop them from switching, which large industry funds are particularly at risk of, his research suggests.