Major superannuation funds are turning to a new breed of design expert to help them re-engineer the member experience.
Sally RoseMarch 7, 2017
According to the old adage, the customer is always right, but that’s no longer the case, says Angela Baker, general manager of customer experience and insights at ME Bank. “The focus now is not so much on the customers being right all the time and delivering an experience that delights customers, but actually just getting […]
Amal AwadMarch 21, 2013