decision-making

Governance

The virtues of board independents disputed

There is no empirical evidence that forcing independents on to boards of directors will improve the level of decision-making, a leading academic has told the superannuation industry. The point was made by Sally Wheeler, a professor of law at Queen’s University in Belfast, at briefings held by the Australian Super Funds Association (ASFA) in Sydney […]
Hedge Funds

Media Super pushes holistic investment thinking

A framework for top-level decision-making on investment impacts, with particular regard to environmental, social and governance (ESG) investment, is in development by Media Super chief investment officer, Jon Glass. “It’s a way to help trustees think through ESG issues, and to evaluate whether they should make decisions that will then have an impact on the […]
Custody

Inhouse target: zero to $40 billion in 4 years

If everything continues on schedule, the $60-billion AustralianSuper will begin testing its new internal investment-management systems this month, with a view to managing its first money in house in the third quarter of 2013. Within four years the fund expects to manage as much as $40 billion in house, funded primarily from cash flow, and […]
CMSF

Super funds rank low
in customer service

According to the old adage, the customer is always right, but that’s no longer the case, says Angela Baker, general manager of customer experience and insights at ME Bank. “The focus now is not so much on the customers being right all the time and delivering an experience that delights customers, but actually just getting […]
CMSF

Fear and complexity key to disengagement

Disengagement in superannuation funds is caused by members’ fear of loss, confusion over decision making, and embarrassment at small savings levels, a behavioural economist told delegates. The findings came from interviews with 1500 super fund members carried out by market research firm, the Leading Edge. It found 67 per cent had no interaction with their […]