Industry View Lifeskills: Digital statements and a star chat-bot Digital member statements, live chat agents and Roger the chat-bot have all helped REST Industry Super improve member engagement. Beth ParkinNovember 8, 2017
Opinion Lifeskills: Members light the way Listening to the deeply personal stories of members helped HESTA improve its group insurance offering, Kelly Smith writes. Kelly SmithOctober 2, 2017
Lifeskills - Brought to you by AIA Australia Lessons learnt from SuperFriend’s first decade SuperFriend CEO Margo Lydon reflects on how far the organisation has come since Helen Hewett had a vision to prevent suicide 10 years ago. Margo LydonSeptember 1, 2017