Salvador Saiz

Unintentional

Engagement: how funds connect to members

When Sunsuper recently ran a series of focus groups, the questions they asked members were a touch left of field. One question asked what they would prefer – a visit to the dentist or doing their super. Not surprisingly, the results showed Australians could be better “engaged”, given 16 per cent preferred giving up television […]
Hedge Funds

Online service most highly rated

HESTA was the top-scoring fund in a survey of member-satisfaction levels carried out by CoreData Consulting, which has highlighted the need for more tailored member communications. Four out of five members (79.5 per cent) surveyed said they were satisfied with HESTA, compared to an average rating of 62 per cent for all funds after respondents were […]