NSW government-owned member administrator, Pillar, has appointed a series of administration and relationship managers to work with specific super fund clients.

Most recently, Phil Newton was been recruited to manage foundation client NSW State Super and Peter Godfrey has joined to work with Prime Super. Other managers include: Chris Richards, to work with AGEST; Yane Tupanceski, with Print Super; and Michael Delhaas, with First State Super. “The appointments are a response to the workload and also a response to giving clients a dedicated point of contact,” Mark Luciano, general manager of marketing and business at Pillar, said. Pillar had traditionally employed administration managers to look after public and private clients and meet with clients’ trustee boards. But increasing workloads and the appointment of administration managers by trustee boards had precipitated the need for client-specific administration and relationship managers. These staff members liaise with client super funds and report to the public and private managers. “Most of the fund trustee boards that we deal with now have an administration officer,” Luciano said. The managers are also responsible for coordinating operations teams and financial, IT and compliance departments of fund administration units.