“DST really understood the superannuation industry and the requirements we faced to improve both our business processes and customer service solutions at the same time,” Watson says. Simultaneously, AUSCOAL launched the Bluedoor web portal for employers, members and advisers. Employers will be able to manage their contact details, update employees’ details, manage and submit new members and contributions, transfer funds and advise terminations. Members can access – through an electronic filing cabinet – their account details and history, and manage investment options and changes.
Also, they can manage insurance and beneficiaries, roll money over into the fund, and update their personal details. DST was chosen in December last year so the rapid 6-month implementation will benefit members quickly, says Martin Spedding, executive director for Bluedoor. It was “a very practical example of how improvements in wealth management support” could be done in a “relatively short time”, he says. Within 12 months, AUSCOAL had chosen Bluedoor, Spedding says, and then converted records to go live.