communication

Hedge Funds

Retirement income did not fall for most in GFC: QSuper

The Global Financial Crisis (GFC) never happened in income terms. That’s the new finding from QSuper that’s causing it to rethink the way it communicates to members. Brad Holzberger chief investment officer at QSuper, has described the find as “astonishing”. “If we’d known this, we would’ve communicated it very differently to members at the time,” […]
Unintentional

Qantas Super excels at segmentation

Cheap, effective member segmentation starts with an Excel spreadsheet, according to Jane Perry, chief executive of Qantas Super, who has recently used it to initiate targeted communications. The fund’s return on investment has been a 23 per cent response rate to a targeted mail shot aimed at gaining email and mobile phone numbers from members […]
CMSF

Is governance keeping up with financial innovation?

AustralianSuper’s aspiration to move 30 per cent of its assets inhouse has prompted a review of its governance environment to ensure it can accommodate those internal investments. The fund attributes about 86 per cent of its risk to portfolio strategy, investment operations, strategy and asset allocation, according to head of investment operations, Peter Curtis, and […]
CMSF

Helping to address the underinsurance gap

In today’s digital world, super funds are under increasing pressure to provide mobile and tech-savvy members with a greater range of online tools and capability. At the same time funds are grappling to balance a range of other priorities, including regulatory change and pressure to deliver superior member outcomes. Over the past eight years, we’ve […]
Unintentional

Super sidles up to social media

Industry funds are taking to social media engagement, but an aversion to risk and leaner resourcing means Australian funds still lag behind other countries. An analysis of the social media footprint of 34 super funds shows that only approximately one-third of funds have a searchable social media presence, with levels of engagement varying significantly. “There’s […]
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