customer

CMSF

Super funds rank low
in customer service

According to the old adage, the customer is always right, but that’s no longer the case, says Angela Baker, general manager of customer experience and insights at ME Bank. “The focus now is not so much on the customers being right all the time and delivering an experience that delights customers, but actually just getting […]
Administration

Bid to make CRM affordable to funds

Synchronised Software has developedan “out of the box” data warehouse which it claims will make customer relationship management more affordablefor superannuation providers,particularly those with multiple legacy systems.To be known as Capital Analysisand Reporting Services (CARS) whenit’s launched as a standalone productin September, the data warehouse emerged out of SyncSoft’s development work for CapitalX, the upgrade […]
Administration

Bid to make CRM affordable to funds

Synchronised Software has developedan “out of the box” data warehouse which it claims will make customer relationship management more affordablefor superannuation providers,particularly those with multiple legacy systems.To be known as Capital Analysisand Reporting Services (CARS) whenit’s launched as a standalone productin September, the data warehouse emerged out of SyncSoft’s development work for CapitalX, the upgrade […]
Investment Strategy

SEC knew Madoff was a fraud

As more and more red-faced investors raise their hands to admit exposure to Bernard Madoff’s Ponzi scheme, the Securities and Exchange Commission is feeling equally embarrassed after a two-year-old report addressed to the organisation has emerged. Its title: The world’s largest hedge fund is a fraud.
Hedge Funds

BT Base Cover killed by member unawareness

BT Financial Group has scrapped Base Cover, an opt-out automatic insurance product which would have meant higher levels of cover and premiums for most members of its corporate and personal super products, after a large number of customer complaints.
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