Software providers Simcorp and DST International are ramping up their training programs in order to bring clients up to speed with the latest functionalities of their systems. Both companies say that the financial crisis has been a double-edged sword: winning new clients has been difficult as firms cut spending and are preoccupied with problems more pressing than back office, but existing clients have seen upskilling staff as in inexpensive way to boost productivity.
“People are looking for ways to add value with little outlay,” chief executive of DSTi Ian Mathieson says. “We think this environment is the right time to bring in a specialist to help clients get the most out of their systems.” In September DSTi hired former BNP Paribas technical training manager, Zeina El Jamil, as a training consultant for its Australian operations. “One thing we have just found from working with clients is that it is not unusual for our products to be underutilised,” Mathieson says.