The pandemic, lockdowns and emotional strain of the past eighteen months have complicated the leadership dynamics across all organisations. This is all the more apparent within life insurance given the shocks to models around claims, market conditions and profitability. This panel discussed the challenges of the period and how each chief executive has tried to manage expectations, performance and empathy.
- What lessons were learnt during the lockdowns?
- How do large organisations balance staff morale with increased output?
- What can be done to innovate when there are so many urgent problems?
Brett Clark, Chief executive, TAL
Damien Mu, Chief executive, AIA Australia & New Zealand
Richard Nunn, Chief executive, MetLife Australia
Moderator: Colin Tate AM, Chief executive, Conexus Financial