AustralianSuper to pay back $70m for excessive charges

AustralianSuper has apologised to around 100,000 members after a review of its processes found a combined $70 million worth of incorrect charges. Super Consumers Australia has called on all super funds to transparently review its processes to confirm members are not paying any similar charges.

‘The ultimate member experience’: HostPlus sets ambitious goal

There has never been more public scrutiny on super funds to improve key member experience metrics such as retirement products, investment options and advice. HostPlus member experience lead Paul Watson discusses how the fund is responding to this challenge.

Brighter Super opens door to external advisers

Legacy arrangements from LGIAsuper and Energy Super impacting the ability to charge advice fees to Brighter Super members will change next month. It’s all part of an advice-led transformation process that coincides with completion of the acquisition of Suncorp’s SPSL Master Trust.