Industry super primed to use AI for insurance customers
Customer trust is high and timing is right for AI and machine learning to personalise insurance premiums for industry super, Swiss Re’s Daniel Levy says.
Mapping behaviour and habit: life insurance’s challenge
AIA Australia’ head of behavioural research and development Alison McLean is working on understanding the behaviour behind achieving better health outcomes for customers.
Performance measurement shouldn’t impact strategy: Rowell
Trustees have the flexibility to set their strategies, but if they’re not delivering value to members they might not be delivering the right strategies, APRA’s Helen Rowell told an FSC panel.
Damian Hill on ‘virtual’ leadership in the age of Covid
Appointed as chief executive during a time when there has been no physical interaction with staff, Hill has emphasised the importance of promoting connectedness and connection in the virtual environment.
Insurance in 2030: Is group insurance the right answer?
The world is changing swiftly as technology and demography turn societal structures upside down. This hypothetical debate considers the implications for group insurance as members increasingly work from home, the economy faces a protracted economic downturn and retirement is no longer a linear event.
A brave new world of super: Hypothetical debate
This session considers whether the superannuation system needs to be re-designed to mirror a changing world.
Behavioural analysis and insights
So much of nudging a community into safer actions is about communication and embedding better behaviours efficiently. This session discusses examples from health engagement and wellness studies.
Artificial intelligence: Big data and scale
Technology continues to develop, enabling insurers and funds to increasingly deploy machine learning to assist members to understand their insurance coverage and the claims process. This session explores the advantages and challenges associated with an AI strategy in insurance.
Governance roadmap: Members first and the new provisions
This session discusses the developments in governance architecture and the impacts this will have on insurance offerings within superannuation.
The future of work: Persistent change or back to normal?
This debate will explore whether the workforce can return to normal or if there should be permanent intrusions into the social contract such as constrained movement and perpetual social distancing.
Dealing with lifetime uncertainty
I was once interviewed by a personal finance press magazine on retirement planning, and was asked the following question: “What is the biggest mistake that people make when planning their retirement?” My concise answer: “Trying to calculate their life expectancy and base their plan on that.” That reply surprised the editor, because it was at … Read more
Fund agreement resets to flow from REST climate precedent
Investment managers can expect to have agreements renegotiated so trustees can hold them more accountable for what they are doing to manage climate change risk in light of the REST settlement this week, experts have said.
