New mandatory standards to follow Cbus, AustralianSuper claims handling woes
The Albanese government has launched a pre-election crackdown on poor member services in the super sector, especially delays in processing death benefit and insurance claims, as it looks to introduce new “mandatory and enforceable” industry standards. The rules, which followed regulatory enforcement action against Cbus and AustralianSuper’s self-initiated claims compensation scheme, was described by consumer advocates as a “massive win”.
