‘Qualified advisers’ could lift funds’ claims handling capabilities

Australian Retirement Trust and UniSuper said “qualified advisers” – a second-tier of financial advice proposed in the QAR – have much to offer on the group insurance front by helping trustees deal with insurance claims quicker and with more personal member care.

Bragg lays out existential threat to ‘junk’ group insurance sector

Superannuation and life insurance industry executives have hit back at Coalition Senator Andrew Bragg’s characterisation of group insurance as “junk insurance” that provides a “false safety net” for members.

Wayne Swan, Cbus caught up in CFMEU maelstrom

Explosive allegations about misconduct by militant trade union the CFMEU and its historic and interpersonal links to Cbus are fuelling political opposition to the growing profit-to-member super sector. Longtime critic Senator Andrew Bragg used the Investment Magazine Insurance in Super Summit to call for Cbus chair and federal Labor Party president Wayne Swan to resign from one or both of the roles.

Super complaints slow, but claims remain the Achilles heel

When AFCA releases its official statistics for the past financial year, it will show the rate of increase in superannuation complaints has slowed. However, despite the Minister for Financial Services Stephen Jones urging the industry to do better 12 months ago, complaints about delays in handling insurance claims remain the number one source of member disgruntlement.

Claims handling improves but too soon to declare success: Jones

Minister for Financial Services Stephen Jones has softened his tone on insufficiencies in trustees’ claims handling processes. However, he told the Investment Magazine Insurance in Super Summit that it’s “a bit early to claim success” on eliminating delays in insurance claims-handling, with room for improvement remaining.