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Elsewhere in this issue, a roundtable of group insurance industry stakeholders came up with a number of ways to enhance Australians’ insurance coverage through group risk products. Reducing hassle and turn-around times for both making an application and receiving payment on a claim were two key suggestions, with delays at the doctors’ end of things pinpointed as an oft-overlooked area for improvement. The creation of more tailored and relevant products was also touted, as was a major education campaign to go with them. The Investment & Financial Services Association (IFSA) is already well advanced on this, writes the Association’s EMMA GRAINGE.
