AFCA

Lifeskills - Brought to you by AIA Australia

Super shock as AFCA fees hit

The full impact of AFCA's fees per complaint structure is yet to be felt since the agency has only been running since November 2018, says John Berrill.

John BerrillFebruary 26, 2020

Lifeskills - Brought to you by AIA Australia

ASIC paper raises thorny issues for super funds

The corporate watchdog proposes to cut the time for decision-making on an IDR complaint to 45 days for superannuation disputes.

John BerrillSeptember 2, 2019

Lifeskills - Brought to you by AIA Australia

AFCA “look back” rules have dropped

AFCA has been on a hiring frenzy to gear up for the expected influx of complaints, but it remains to be seen how many legacy complaints are eligible.

John BerrillJuly 1, 2019

Policy and Regulation

AFCA tips dispute ‘spike’ after Hayne inquiry

Consumers fired up by royal commission will keep the newly-formed AFCA busy when it opens for business on November 1 says chair Helen Coonan

Tahn SharpeOctober 23, 2018

AIST CEO Eva Scheerlinck (Photo: Supplied)

Insurance

Prepare for ‘brave new world’ of insurance

Group insurance is heading for a major overhaul and the industry is working to address a range of issues.

Eva ScheerlinckSeptember 3, 2018

Opinion

Act now on complaints

Super funds are taking an average of 117 days to handle complaints, indicating the royal commission may prove deeply embarrassing.

Sally RoseMarch 28, 2018

Policy and Regulation

Eva Scheerlinck: Outsider no longer

Six months into her role as CEO of the Australian Institute of Superannuation Trustees, Eva Scheerlinck reflects on what's keeping her busy.

Sally RoseSeptember 6, 2017

Industry View

Special powers will be key to AFCA’s success

As the Superannuation Complaints Tribunal is abolished, it’s important to ensure consumer rights are not diluted, Eva Scheerlinck writes.

Eva ScheerlinckJune 14, 2017

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