AFCA | Investment Magazine

The corporate watchdog proposes to cut the time for decision-making on an IDR complaint to 45 days for superannuation disputes.

John BerrillSeptember 2, 2019

AFCA has been on a hiring frenzy to gear up for the expected influx of complaints, but it remains to be seen how many legacy complaints are eligible.

John BerrillJuly 1, 2019

Consumers fired up by royal commission will keep the newly-formed AFCA busy when it opens for business on November 1 says chair Helen Coonan

Tahn SharpeOctober 23, 2018

Group insurance is heading for a major overhaul and the industry is working to address a range of issues.

Eva ScheerlinckSeptember 3, 2018

Super funds are taking an average of 117 days to handle complaints, indicating the royal commission may prove deeply embarrassing.

Sally RoseMarch 28, 2018

Six months into her role as CEO of the Australian Institute of Superannuation Trustees, Eva Scheerlinck reflects on what's keeping her busy.

Sally RoseSeptember 6, 2017

As the Superannuation Complaints Tribunal is abolished, it’s important to ensure consumer rights are not diluted, Eva Scheerlinck writes.

The Superannuation Complaints Tribunal will be shut down as three financial services dispute resolution bodies are merged into one.

Simon HoyleMay 9, 2017