Sunsuper is conducting a pilot program of a financial planning call centre, which members can contact to receive advice relating to superannuation.
The call centre can give basic advice on investment options, contribution strategies and insurance. Sunsuper’s regular call centre staff will be able to refer members to the member advice centre for more complex information. The centre has four staff with the relevant financial planning qualifications. It is currently in a pilot phase but will be rolled out more widely later this year and early next year. Sunsuper provides financial advice to members via its 6 planner strong SUNAdvice and also via an arrangement with Outlook Financial Services. Outlook is a subsidiary of the Snowball Group. Its planners are salaried and it has close to $1.8 billion in funds under advice. Sunsuper has over $8 billion in funds under management and 850,000 members.
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Investments
The $80 billion Mercer Super has delivered a fourth consecutive year of double-digit returns to most members of its SmartPath lifecycle product. Global equities did a lot of heavy lifting, but chief investment officer Graeme Miller tells Investment Magazine that the fund is now looking further afield for returns.






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