“The important thing is to educate and really manage clients’ expectations around alternative investments,” Rogers says. “We’ll be saying to clients, ‘if you’re going to sack us in a year’s time on the performance of that 15 per cent, we need to have another conversation‘. The beauty of unbundling the alternatives pieces the way we have is that it allows you to have that conversation in the first place.”
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Profiles
NGS Super is on a mission to reduce its member churn with a bid to lean into its “alternative scale” as a small player in a superannuation landscape dominated by increasingly mammoth funds. Chief executive Natalie Previtera says the transition to Grow – which she calls the Ferrari of admin systems – is one of the first crucial steps.






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