Telstra Super’s former chief information officer has rejoined an old colleague, UniSuper chief executive Terry McCredden, as UniSuper undertakes a $6 million project involving its administration platform, Acurity.
Helen Radatti, former chief information officer at Telstra Super, who worked with McCredden when he was the corporate fund’s chief executive officer, has joined UniSuper’s business systems committee as an independent member.
The project, which involves remediation of the admin platform, is being managed by the self-administered fund’s technology division but supervised by the business systems committee.
Paul Murphy, executive manager marketing and business development at UniSuper, said the scope of the project included assessing the degree of customisation required for the Acurity administration platform, which the fund has used for its accumulation-phase products since 2006.
During the conversion to the platform, which is owned by Financial Synergy, UniSuper experienced problems and at one point 1660 members were unable to access any information about their accounts.
“Elements of [the project] would be about remediation,” Murphy said.
“One of the things about systems is to what extent are things automated and to what extent do you have to do manual work arounds. Ideally what you want to have is a system that automates as much as possible, that reduces delays you might have in things like distributing statements to members every six months, because we run six-monthly statements.”
Murphy said Radatti, who was appointed to the business systems committee in March, is familiar with the Acurity system, having used the admin platform during her time at Telstra Super.
The business systems committee has five members including its chair, Professor Janice Reid, who is the vice chancellor of the University of Western Sydney; Doctor Susan Gould, an employer trustee from the
member Graeme Matthews and member-elected trustee Michael Coyle.