We’ve seen evidence of that in the US. We’ll be supporting this, absolutely lock stock and barrel. If there’s anything I’m taking away from this, it’s that I don’t know what the government’s going to do, but we’ll do something. Michael Rooney: From a trustee perspective, there’s a lean from the insurers towards exclusion if something’s happened. If a guy was given an anti-depressant five years ago for six months – perhaps the doctor just automatically put him on them. Then there’s a mental disorder exclusion. We’ve had a couple of interesting discussions with underwriters about those types of things where something happened for a short time: a car accident; a family member died suddenly. And then the person is punished for life because of that short-term diagnosis from a GP, not even a specialist. We do see that a fair bit. Mark Woodward: It’s a technical narrow reaction from an insurer to something that needs a much more strategic long-term view.

We see the evidence that this is about the long-term, and yet all we worry about is whether we get the numbers for the quarter. So we have to change an industry’s mindset to what is a lifelong social issue. It’s not like selling Mars bars. Lisa Munsie: The beauty of group insurance is that we have some level of cover, which is fabulous. On top of that, for people that apply for additional cover the underwriting process has improved a lot over time – we’ve addressed this in the Code of Practice at SuperFriend. We have moved a long way. Cover was often declined if someone presented with a mental health history. These days we do look at the case in more detail. When did it occur? Are they still symptomatic? What does it look like now? What’s the prognosis like? So those things are considered and it’s certainly not as it used to be. We’re still developing those life lines as we learn more. IFSA has done some really good work on the Code of Conduct previously, but it was just at the insurer end. What the Code of Conduct is now doing is endto- end, and it was launched last October.

Join the discussion