Emily Barnes, head of insights and design at Equipsuper, Andrew Inwood, global head and founder of research consultancy CoreData and Julia Newbould, managing editor, Conexus Financial discuss how superannuation funds are laser focused on the numbers around cost and performance for members, but aren’t always up to par on member experience, particularly post-retirement. When facing a difficult choice between keeping fees as low as possible or investing some revenue in better systems to help members engage, data shows members are willing to pay for a better experience.
