Super complaints continue to rise, fuelling customer service crackdown

Industry super funds are under immense pressure to rethink their traditional low-cost operating model as their loyal members now demand significantly more service – and the government and regulators are prepared to wield a big stick.

Investors bet on strong bond yields, along with volatility

Investors are forecasting bond returns to remain strong over the next year amid high interest rates and the prospect of rate cuts by central banks but are also gearing up for volatility due to deteriorating credit quality and the rising risk of defaults.

Retail super giants abandon ASFA, adding to financial woes

Insignia Financial and Colonial First State ceased their membership of the troubled Association of Superannuation Funds of Australia in recent months. The exit of two major members is expected to result in a financial hit of at least $150,000 for the peak body and follows a round of staff redundancies.

Why impact investing is suffering an identity crisis

Some asset owners are kidding themselves that just owning a portfolio of equities can be considered “impact investing”. Simply allocating capital to impactful causes, and having an intention to do good, falls short of the definition. True impact investors embrace a “theory of change” (and avoid slick marketing claims).

Bridgewater: Portfolios got too used to ’40 years of harmony’

Bridgewater Associates’ portfolio strategist, Atul Lele, has predicted that a shift from the pro-corporate, pro-liquidity, pro-growth, disinflationary environment would significantly hinder the growth of most traditional portfolios in the coming years. In a keynote speech delivered to Fiduciary Investors Symposium, he urged investors to start building resilience.