Claims handling improves but too soon to declare success: Jones

Minister for Financial Services Stephen Jones has softened his tone on insufficiencies in trustees’ claims handling processes. However, he told the Investment Magazine Insurance in Super Summit that it’s “a bit early to claim success” on eliminating delays in insurance claims-handling, with room for improvement remaining.

Qantas Super merger the next step of ART’s ‘awakening’

Since Australian Retirement Trust’s inception, the industry has been waiting to see whether (or when) the now-$300 billion fund can draw level and overtake the nation’s largest player, the $335 billion AustralianSuper. With a boost to its AUM from the Qantas Super merger, ART could be one step closer to its ‘awakening’.

Funds better at handling claims but pain points remain: AFCA

Ahead of her appearance at the Insurance in Super Summit on Tuesday, Australian Financial Complaints Authority lead superannuation ombudsman Heather Gray acknowledges that funds are “working hard” to increase resources and improve efficiency in responding to member queries. But with increasing political scrutiny around group insurance, funds need to go beyond “working hard” and actually come up with ways to better meet community expectations.

License to thrill members with retirement income solutions

A mixed response to retirement income covenant obligations has prompted the regulators to urge super funds to move faster and move further. A new green paper proposes an approach that would leave the retirement income field open only to those funds that really want to provide a high standard offering.

Certainty better than haste in climate-related disclosure laws

Delays in the passage of legislation and the finalisation of accounting standards, and the recent precedent of new rules being added without industry consultation in other policy areas, add strength to the argument that the climate reporting regime ought to be delayed further so the companies and those that invest in them have certainty.