member engagement

Operations

Super statements ready for a shake up

It’s time trustees began exploring alternatives to paper-based or PDF statements and start converging static information with interactive functionality and personal advice in a customised app to give members an incentive to engage.

Richard WebbFebruary 8, 2021

Operations

Life during early release: Funds need to maximise relevance

An outcome of early release is the trusted position superannuation funds find themselves in at a time when people are potentially the most vulnerable. Now is the time to use this trust to build engagement and confidence, Jason Andriessen writes.

Jason AndriessenAugust 3, 2020

AMP Capital's Sean Henaghan (Photo: Matt Fatches)

Fiduciary Investors Symposium

Funds warned to get closer to members

The CIOs of AMP Capital Investors and Christian Super say funds face disruption if they don’t do a better job of member engagement.

Rachel AlembakisJanuary 4, 2019

Governance

Younger members demand ethical investments in super

Younger and ethically aware members are leading the charge for more transparency in their funds, Energy Super boss Robyn Petrou says.

Nour AzharMay 22, 2018

Retirement Conference 2019

Good engagement finds the needs members can’t express

Discovering what’s best for customers means being humble enough to listen, yet confident enough to nudge.

Ben HurleyApril 12, 2018

FEAL Forum

Richmond Tigers boss has game plan for member engagement

Richmond Tigers chief Brendon Gale will share what he’s learnt about connecting with members at the 2018 FEAL Fund Executives Forum.

Sally RoseFebruary 26, 2018

Industry View

Lifeskills: Digital statements and a star chat-bot

Digital member statements, live chat agents and Roger the chat-bot have all helped REST Industry Super improve member engagement.

Beth ParkinNovember 8, 2017

Retirement

The turning of the SMSF tide

SMSFs are the biggest threat to APRA-regulated super funds. Some of the country's largest industry funds share how they are responding.

Simon HoyleAugust 22, 2017

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