member engagement

The CIOs of AMP Capital Investors and Christian Super say funds face disruption if they don’t do a better job of member engagement.

Rachel AlembakisJanuary 4, 2019

Younger and ethically aware members are leading the charge for more transparency in their funds, Energy Super boss Robyn Petrou says.

Nour AzharMay 22, 2018

Discovering what’s best for customers means being humble enough to listen, yet confident enough to nudge.

Ben HurleyApril 12, 2018

Richmond Tigers chief Brendon Gale will share what he’s learnt about connecting with members at the 2018 FEAL Fund Executives Forum.

Sally RoseFebruary 26, 2018

Digital member statements, live chat agents and Roger the chat-bot have all helped REST Industry Super improve member engagement.

Beth ParkinNovember 8, 2017

SMSFs are the biggest threat to APRA-regulated super funds. Some of the country's largest industry funds share how they are responding.

Simon HoyleAugust 22, 2017

Pension phase experts have singled out placing retirement income projections on statements as a top priority for improving member outcomes.

Dan PurvesApril 19, 2017

Australian Catholic Superannuation & Retirement Fund's Greg Cantor says the real battle is helping the public keep the faith in the system.

Sally RoseJanuary 18, 2017

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