Statement of Advice documents are now fully automated, with Superpartners looking to further automate and streamline processes. The relationship with Provisio has been collaborative, with Superpartners having considerable input into the priorities for each proposed enhancement or new module. “Our relationship is more like that of business partners,” Walker says, “where both parties work collaboratively with a focus on enhancing the member experience.” Superpartners is looking to differentiate itself from its competitors.
Administration & fees
Payday super changes have been touted as addressing the issue of unpaid super and as putting members’ contributions to work sooner, earning them more in the long run. But the member benefits will only become real if every link in the chain between the employer and the member’s account works as it must, and there’s still a few yet to be joined up.
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