The CMO (aka chief member, marketing, digital and growth officer role) of the future will be the master connector bringing customer-focussed organisations together according to Alexander Hughes’ partner Michael Swinsburg.
Funds provide insurance protection to millions but as just two per cent actively review their cover each year greater member engagement provides an opportunity according to industry experts.
Super members’ engagement can be a positive outcome but the caveat is that without good data it can also result in poor decisions which leave consumers worse off.
Despite pressure for funds to merge into bigger entities Mercer’s President Pacific Region and CEO Australia, David Bryant doesn’t see that trend continuing and thinks there’s a place for funds of multiple sizes and warns that future competition in the industry may be coming from the digital left field.
APRA’s push for a more sustainable income protection offering could lead to industry-wide product reform, according to Ben Martin and Elise Sanders from AIA.
Engaging members to take greater interest in their insurance cover is a key challenge for superannuation funds following the enactment of ‘stapling’ legislation on November 1, while ensuring the best possible default cover for those who are more apathetic, an industry roundtable has heard.
Australia needs a review into the purpose of insurance in superannuation, to build a common understanding and prevent members unwittingly falling through the cracks.
The super landscape is going through rapid change and turbulent times, according to Aware CEO Deanne Stewart, but just because some changes may ultimately provide better outcomes doesn’t mean there’s not a lot of hard work needed to achieve them and that there aren’t pitfalls along the way.
The rising popularity of private assets has made liquidity risk a growing concern for institutional investors, who need to carry enough liquidity for possible downturns, but avoid the opportunity cost of carrying too much, says Michelle Teng, vice president of the Institutional Advisory and Solutions group at PGIM.
As super funds continue favouring in-house investment expertise, advisers recommending them in good faith and with competence need to understand the inherent complexity inside, Morningstar’s Annika Bradley writes.
In the third of a series on the state of mental health during the pandemic, leading industry figures say increased funding for mental illness is a positive, but more is needed along with greater policy cohesion between different levels of government and the community more broadly.
Blockchain technology will open up illiquid assets, like real estate, to new investors in what could be the greatest disruption ahead. Franklin Templeton’s Jenny Johnson explains how the asset manager is ensuring it taps the new opportunity.
The investment intelligence behind Australia’s largest asset owners and their teams
In-depth interviews with leaders, experts and visionaries in the institutional investment community
Updates on the latest industry policy developments and regulation
The challenges and innovations of custody, technology and operational due diligence
Investment Magazine provides in-depth, monthly analysis of trends and developments for all the businesses in which superannuation funds engage‚ including asset allocation, investment manager selection, custody and fund accounting, member administration, group insurance and compliance.
We acknowledge the Traditional Custodians of this land upon which Conexus Financial sits, the Cadigal of the Eora Nation. We recognise their continuing connection and unique cultural and spiritual relationships to the land, waters and community. We pay our deepest respects to them and their culture, and to Elders both past and present.
