How 2024 revealed the real challenges facing super funds

Australia’s super funds have emerged as truly global institutional asset owners, attracting the attention of peers and governments around the world. But Investment Magazine’s 2024 coverage detailed how the rapidly growing sector is also grappling with serving members in both accumulation and decumulation and expectations of world-class customer service.

Industry funds are already war-gaming a royal commission

If suggestions of a royal commission inquiry into profit-to-member super funds come to pass, the sector would be well-advised to embrace the scrutiny it brings with it and to avoid repeating the mistakes the Coalition and the banks made in trying to stave off the Hayne royal commission.

Funds plead for better member data access in retirement consultation

Across 91 submissions to Treasury’s consultation on the retirement phase of superannuation a common theme emerges: without better gathering, sharing, analysis and use of data, funds stand little chance of being able to tailor retirement solutions to the needs of members. Failing to do that could undermine the government’s efforts to expand the provision of retirement advice by super funds.

The Future Fund can walk and chew gum at the same time

Claims that the Future Fund is being conscripted for political proposes in addressing climate change are misguided. It is the only responsible course of action for this government to want to pull sensible levers to mitigate the climate crisis, while staying within the investment return and governance guardrails established by the fund’s founders.

Thinking past tech, processes and systems to foster a culture of resilience

A super fund’s operational resilience could be tested at any moment, from any direction. The robustness of technology, processes and systems obviously play a critical role in enabling funds to absorb shocks and to bounce back; but just as important is fostering an organisation-wide culture of resilience built on accountability.

How to avoid turning operational crises into catastrophes

Calamities and disasters can take many forms, and while some can be planned for, others cannot. But regulators are expecting super funds to be ready for them all. Novigi’s Kevin Fernandez explains how funds can put a good plan in place for building operational resilience which – if cannot help with preventing a crisis – can help funds recover fast.

Operational resilience much more than ticking boxes

With APRA’s Prudential Practice Guide CPG 230 Operational Risk Management now finalised, and the 1 July 2025 effective date looming, it is critical that funds understand the data and technology impacts. If organisations can get their approach right, it could be a potential opportunity to run safer and stabler operations, rather than simply a box-ticking exercise.

Unlisted asset governance raises more trustee competence questions

A 12-month review by APRA into super funds’ unlisted asset valuation and liquidity practices has highlighted a range of findings the regulator has labelled as “concerning”. The review echoes similar concerns raised in the independent report by Deloitte that revealed shortcomings with how the skills and competencies of trustees appointed to the Cbus board are assessed and verified.