Despite repeated requests for comment, REST refused to comment on its experience, or the nature of its administration model. Investment and Technology understands the fund had talked to the market recently about the possibility of insourcing its administration. Club Plus chief executive officer Paul Cahill, whose $1.3 billion fund has moved on to the new platform, also declined to comment on the fund’s experience. Asset Super, Mechanical Electrical Redundancy Trust, Australian Construction Industry Redundancy Trust (ACIRT) and AMP’s Super- Leader are among those yet to migrate. Asset Super is due to transfer its 100,000 superannuation members from AAS Ultimaas One to aaspire in September.

It has used Atune for its pension product since signing with AAS in April 2006. John Paul, chief executive officer of the $1.4 billion Asset Super, said initially there were scalability issues which prevented the fund from using the Atune platform for its super. “[AAS] have addressed those scalability issues over the last couple of years and solved them so they are now migrating all their clients across to the aaspire platform,” he said. “We were mooted to go across in early June, but there were some issues with data transfer which we wanted to resolve before we made the move, so we delayed it until the second week of September.”

An AMP spokesperson said SuperLeader, which also uses Ultimaas One, would transfer over this year. McAlees said 85 per cent of its membership base had migrated to aaspire in line with the administrator’s stated aim last April of converting all of its clients within 18 months. “It’s a fairly difficult thing to do, doing a huge technology project, and we’ve migrated our largest clients,” he said. The most important thing from our perspective is we have maintained our service, our contact centre, member service, employer service. A lot of organisations concentrate too much on the IT rather than the service they’re providing.”

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