The surge in mental health claims moving through group insurance is not another cyclical blip that can be repriced away, according to AIA Australia chief executive Damien Mu, who says the issue demands benefits be redesigned from the ground up and a rebalancing of who is responsible for doing it.
The Financial Services Council has criticised the Association of Superannuation Funds of Australia for engaging in anti-competitive behaviour for applying to the country’s consumer watchdog for an exemption to negotiate with third-party vendors on behalf of all super funds. The government has deferred to the associations to work together on creating a standard, but the dispute raises questions over whether the industry can self-regulate.
Superannuation funds and insurers shouldn’t wait for regulators to catch up with the breakneck pace of AI adoption, but keeping humans in the loop on complex claims will be critical to making sure they never have to step in.
The blowout in mental health claims landing on the books of life insurers is a downstream consequence of a public system that has been “not fit for purpose” for decades. But the industry shouldn’t respond by making it harder to claim, according to the architect of Australia’s youth mental health system.
Labor has built a generational political brand, and one that endures in the face of some major challenges here and abroad, Conexus Financial founder and managing director Colin Tate told the 50th ALP National Conference in Adelaide. But it must push back against extreme demands on AI and technology if it is to boost productivity and seize a huge economic growth opportunity.
Ian Patrick, chief investment officer of the $370 billion Australian Retirement Trust, says that integrated balance sheet management will “beyond a shadow of a doubt” become a more prominent feature in the superannuation industry as funds grapple with the compounding effects of their growing size, systemic importance and the liquidity needs of servicing a larger cohort of retirees.
Super funds and insurers are already dealing with a surge in mental health-related insurance claims, but they might just be the tip of the iceberg, with changes to state-based personal injury schemes pushing more people towards super and insurance for claims.
Such is the hallowed place superannuation enjoys on Labor’s policy platform that a motion extending the super guarantee to young casual workers was the first item of business at the party’s historic 50th convention in Adelaide on Thursday. But debate over AI and data centres could spell trouble down the track for investors.
One in five members who contacted their super fund for an update on insurance claims still felt left in the dark afterwards, with long hold times, an unfriendly tone and heightened emotional stress emerging as the main customer gripes during the process, according to CoreData. As regulator and member pressure mounts on group insurance, funds need to think hard about how they want to restore trust.
The Retirement Income Covenant’s radically principles-based approach has confounded the very leaders and lobbyists who warned against prescription. More than three years after its commencement, a demonstrable lack of progress is costing the first generation of Australians who should be enjoying the fruits of a world-class system. If poorly drafted prescriptive law follows, industry leaders will have only themselves to blame.
A lack of savings isn’t the biggest issue facing Australians who retire; it’s a lack of confidence that their money will last the distance of a retirement that could stretch for 25 or 30 years or even longer. A guaranteed income stream isn’t the only answer, but it’s a vital part of the solution.
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Investment Magazine provides in-depth, monthly analysis of trends and developments for all the businesses in which superannuation funds engage‚ including asset allocation, investment manager selection, custody and fund accounting, member administration, group insurance and compliance.
We acknowledge the Traditional Custodians of this land upon which Conexus Financial sits, the Cadigal of the Eora Nation. We recognise their continuing connection and unique cultural and spiritual relationships to the land, waters and community. We pay our deepest respects to them and their culture, and to Elders both past and present.
