“Clients will be performing some activity offline in a separate spreadsheet or on a different system, unaware that the product they have already has that functionality.” Simcorp set up a training centre in October, which is being led by Kirk Melleberger, who has just arrived from the training Academy at Simcorp’s Denmark Headquarters. Melleberger will condense the Academy’s threeweek program into a five-day course, providing clients in Australia with more formalised, classroom style training to complement the practical hands-on instruction typically used to familiarise new clients with the software.
Rod Dew, sales manager at Sim- Corp, said that because its software was updated every year, client training was a continuous ongoing part of the client relationship. Mathieson says training DSTi’s flagship HiPortfolio system would typically consist of a two day introductory course, to be followed by more modular training as specific needs arose. Training would probably amount to a week in total over a period of months. Simcorp’s introductory course for its flagship Dimension system runs for five days.